w71 Privacy Policy

w71 ("we", "us", "our", or "the Company") operates the online gaming and sports betting platform accessible at w71.bio. w71 is the data controller responsible for the personal data of players who register accounts and use the platform. Our platform is built to serve players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar .

If you have any questions about how w71 handles your personal data, you may contact our support team by email at [email protected]. All privacy-related enquiries are handled with strict confidentiality and will be acknowledged within 48 hours of receipt.

w71 collects personal data from you in a number of ways — directly when you register or interact with our platform, automatically as you use our services, and occasionally from third-party partners who assist us in delivering those services. The categories of personal data we collect are as follows:

w71 uses the personal data we collect for the following specific purposes. We only process your data where we have a lawful basis to do so — either because it is necessary to fulfil our contractual obligations to you, because we are legally required to do so, or because we have a legitimate business interest that does not override your privacy rights.

• Account creation and management: To register your player account, verify your identity, and manage your account settings and preferences.
• Processing transactions: To handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer services, and to maintain accurate financial records.
• KYC and fraud prevention: To verify your age and identity as required by our responsible gaming obligations, and to detect and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance related to your w71 account.
• Platform improvement: To analyse aggregated usage data to understand how players interact with the platform, identify areas for improvement, and test new features before release.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling behaviour and, where appropriate, to proactively contact players with responsible gaming resources or to enforce self-exclusion requests.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as those tied to BPL, Eid, or Pohela Boishakh events) where you have consented to receive such communications. You may withdraw this consent at any time.
• Legal compliance: To comply with applicable laws and to respond to lawful requests from competent authorities.

w71 processes your personal data on the following lawful grounds, depending on the nature of the processing activity:

• Contractual necessity: Processing that is required to fulfil our obligations to you under the account registration agreement, including processing deposits, withdrawals, and bet settlements.
• Legal obligation: Processing required to comply with applicable legal requirements, including age verification, anti-money laundering checks, and responding to lawful authority requests.
• Legitimate interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and internal analytics, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing based on your explicit consent, such as sending marketing and promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

w71 does not sell, rent, or trade your personal data to third parties. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, transaction data is shared with the relevant payment provider (bKash, Nagad, Rocket, Visa, Mastercard, etc.) solely to process the financial transaction.
• Identity verification providers: Third-party KYC services may receive your identity documents and biographical data for the purpose of age and identity verification. These providers are contractually bound to handle your data securely and to use it only for the specified verification purpose.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and gameplay data necessary to deliver their games within the w71 platform. No payment or identity data is shared with game studios.
• Technology and hosting partners: Providers of server infrastructure, security services, and platform analytics may process technical data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: w71 will disclose personal data to government bodies or law enforcement agencies where required to do so by law, or where we have a good-faith belief that such disclosure is necessary to protect the rights, property, or safety of w71, our players, or the public.

All third parties with whom w71 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than the one for which it was shared.

w71 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle, account data is retained for the duration of your active relationship with w71 and for a period of five (5) years following permanent account closure. Financial transaction records may be retained for longer periods where required by applicable law. Data held solely on the basis of your consent will be deleted promptly upon withdrawal of that consent, provided there is no other lawful basis to continue holding it.

Where data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with any individual player. Anonymised data may be retained indefinitely for statistical and analytical purposes.

w71 uses cookies and similar tracking technologies to ensure the proper functioning of the platform and to improve your experience as a player. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. These cookies cannot be disabled without impacting your ability to use the platform.
• Analytics cookies: Used to collect anonymised information about how players navigate the platform, which pages are visited most frequently, and where users encounter errors. This data is used solely to improve the platform.
• Preference cookies: Store your platform preferences (such as language or notification settings) so that they are remembered on your next visit.
• Marketing cookies: Used, with your consent, to serve relevant promotional content within the platform. These cookies track whether you have viewed a particular promotion and help us avoid showing you the same offer repeatedly.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of the w71 platform and may prevent you from logging in or placing bets. For guidance on managing cookies in your specific browser, consult your browser's help documentation.

w71 employs a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data fields (including payment method identifiers) at rest within our databases;
• Role-based access controls that restrict internal access to personal data to employees with a legitimate business need;
• Regular security audits and vulnerability assessments of our platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised login.

While w71 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, w71 will notify affected players promptly and take all appropriate remedial action.

You also have a responsibility to keep your account credentials secure. Do not share your password with anyone. If you believe your w71 account has been compromised, contact our support team immediately at [email protected].

As a w71 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request" and we will respond within 30 days:

• Right of access: You may request a copy of the personal data w71 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that w71 delete your personal data. This right is subject to any overriding legal obligations to retain the data.
• Right to restrict processing: You may request that w71 limit the way in which your data is processed, for example while a dispute regarding accuracy is being resolved.
• Right to data portability: Where processing is carried out on the basis of consent or contractual necessity, you may request that your data be provided to you in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes.

The w71 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a minor has registered an account or provided personal data through our platform, we will immediately close the account, void any associated transactions, and securely delete all data relating to that individual.

If you are a parent or guardian and believe that a person under 21 in your care has accessed the w71 platform, please contact us immediately at [email protected] so that we can take appropriate action.

The w71 platform may contain references to third-party services such as game providers or payment partners. This Privacy Policy applies solely to data collected and processed by w71 directly. Where you interact with a third-party service (for example, when completing a bKash or Nagad transaction), that service's own privacy policy governs the handling of your data by that provider. w71 is not responsible for the privacy practices of third-party services and encourages you to review their policies independently.

w71 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via the email address or mobile number held on their account. The revised policy will take effect from the date of publication on the w71 platform.

We encourage you to review this Privacy Policy periodically to stay informed about how w71 is protecting your data. Continued use of the platform after the publication of an updated policy constitutes your acceptance of the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way w71 processes your personal data, please contact our support team:

Email: [email protected] (plain text — not a clickable link)
Response time: Within 48 hours on business days (Bangladesh Standard Time, UTC+6)

For formal privacy requests — including access, correction, deletion, or portability requests — please include "Privacy Request" in the subject line of your message and provide your registered account username to help us locate your records efficiently.