Responsible Gaming at w71

At w71, responsible gaming is not a legal formality — it is a core part of how we operate. We are committed to creating a safe environment for every player in Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We want you to enjoy cricket betting, slots, and live casino games as a leisure activity, not as a source of financial stress or personal harm.

Gambling involves real money and real risk. The house always has a statistical edge over the long run, which means gambling should never be approached as a way to earn income, solve debt problems, or recover previous losses. w71 strongly encourages all players to set a personal entertainment budget before they start playing, and to treat any winnings as a bonus rather than an expectation.

Our responsible gaming programme gives you full control over how you engage with our platform. The tools described on this page are available to every registered w71 player at no cost. You can activate them instantly through your account settings or by contacting our support team — there is no waiting period and no judgment involved.

Deposit limits are one of the most effective responsible gaming tools available. When you set a deposit limit on your w71 account, you define the maximum amount — in Bangladeshi Taka — that can be added to your balance within a given time period. w71 supports three limit periods:

• Daily limit: The maximum you can deposit within any 24-hour rolling period.
• Weekly limit: The maximum you can deposit across any 7-day rolling period.
• Monthly limit: The maximum you can deposit across any calendar month.

Reducing an existing deposit limit takes effect immediately. Increasing a limit or removing a limit is subject to a 7-day cooling-off period — this built-in delay gives you time to reflect before a higher limit becomes active. To set or adjust your deposit limits, contact our support team at [email protected] with the subject line "Deposit Limit Request" and specify the limit type and amount in BDT.

A time-out is a short-term voluntary suspension of your w71 account. It is designed for players who feel they need a brief pause from gambling without committing to a long-term self-exclusion. During a time-out, you cannot log in, place bets, play casino games, or make deposits. Any pending withdrawals will still be processed normally.

w71 offers the following time-out durations: 24 hours, 48 hours, 7 days, 14 days, and 30 days. At the end of the chosen period, your account will automatically reactivate. If you need longer, you can request an extension at any time during the time-out by contacting support — the extended period begins immediately from the date of your request, not from the original end date.

To activate a time-out, email [email protected] with the subject line "Time-Out Request" and state your preferred duration. Our team will confirm the suspension within 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Self-exclusion is the strongest tool available to players who believe their gambling has become problematic. When you self-exclude from w71, your account is closed and you are blocked from creating a new account for the duration of the exclusion period. w71 takes self-exclusion very seriously — it is not reversible during the chosen period under any circumstances.

Available self-exclusion periods are: 6 months, 1 year, 3 years, and permanent. We recommend choosing the period that genuinely reflects the level of support you need. If you are uncertain, a longer period is the safer choice — you can always contact us after the exclusion period has elapsed to review your situation.

During self-exclusion, w71 will suppress all marketing communications to you, including bonus offers, promotional emails, and SMS notifications. Any account balance at the time of self-exclusion will be withdrawn and returned to your registered bKash, Nagad, or bank account. Self-exclusion requests are processed within 24 hours of receipt.

To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request", your account username, and your chosen exclusion period. You may also request self-exclusion via live chat during support hours.

Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs may indicate that gambling is becoming harmful. If any of these apply to you, please reach out to our support team or a professional service without delay.

w71 requires all players to be 21 years of age or older. We carry out age verification as part of the KYC process and may request supporting documents such as a National Identity Card (NID) or passport at any time. Accounts found to belong to players under the age of 21 will be immediately closed and all funds returned.

If you share a device with younger family members, we strongly recommend enabling parental control software to prevent access to gambling websites. You should also keep your w71 login credentials private and never allow another person to use your account. Parental control tools such as browser-based content filters are available for most devices and can be configured to block gambling-related URLs entirely.

w71's support team is available to assist with responsible gaming requests seven days a week. However, we are not a substitute for professional counselling. If you feel that gambling is seriously affecting your life — your finances, your relationships, your mental health — please consider reaching out to a qualified professional or helpline in addition to using the tools w71 provides.

Bangladesh players seeking help with gambling-related issues may speak with a trusted mental health professional, a community counsellor, or a religious adviser. Many community organisations in Dhaka and across Bangladesh offer confidential support to individuals and families affected by problem gambling. Speaking to someone you trust — whether a family member, a friend, or a professional — is always a positive step.